Refund policy

Items purchased directly through the Charge-O-Matic TM, through this website, have a 30-day return policy, which means you have 30 days after your item has shipped to request a return. Items that shipped from Amazon.com are subject to Amazon.com's return policy, even if the link to Amazon.com originated from this site.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.

To start a return, login to your account. If your return is approved, we'll send you emailed instructions on how and where to send your package. You will be responsible for return shipping costs, unless Charge-O-Matic TM made an error in the fulfillment of your order. Items sent back to us without first requesting a return will not be accepted and will be returned to sender.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. In certain instances, store credit may be provided instead of a refund. Please remember it can take some time for your bank or credit card company to process and post the refund too.